Privacy Policy

Wellness Mode Diet

Effective Date: January 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Wellness Mode Diet ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information to provide our in-clinic services and customer support:

Personal Information

Name, email address, phone number, and physical mailing address.
Payment and billing information when scheduling consultations or purchasing program options.
Opt-in records and timestamps for all communication channels (SMS, email, web forms).

Non-Personal Information

IP address, browser type, and device information.
Website usage patterns and analytics.
Cookies and similar tracking technologies.

Customer & Clinic Communication

Records of inquiries, consultation requests, and service interactions.
In-office appointment details, scheduling preferences, and service history.

2. How We Use Your Information

We use collected data for:

Providing and managing our in-office clinical weight loss programs and consultations.
Processing appointment bookings, renewals, and payments.
Communicating with you regarding appointment reminders, schedule updates, and clinic inquiries.
Enhancing website performance, mobile responsiveness, and overall user experience.
Ensuring system security and fraud prevention.
Maintaining accurate records of your communication preferences and explicit consent.

3. SMS Messaging & A2P Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services via our website forms, appointment booking widgets, or in-office registration, you agree to receive text messages related to our services, including consultation scheduling, in-office appointment reminders, treatment updates, and customer support.

Opt-In & Consent

You will only receive SMS messages if you have explicitly opted in.
We maintain timestamped records of all digital and physical opt-in actions.
We strictly comply with the Telephone Consumer Protection Act (TCPA) and CTIA carrier guidelines.

Opt-Out Instructions

You can cancel SMS notifications at any time by replying "STOP" to any text message you receive from us.
Upon sending "STOP", you will receive a single final confirmation message, and no further messages will be sent unless you re-opt in.
All opt-out requests are processed immediately and automatically by our system.

Message Frequency & Content

Message frequency varies based on your direct interactions and appointment schedule with our clinic.
Messages are directly related to the in-office services or information you have requested.
We do not send promotional SMS content without specific prior opt-in consent.

Help & Support

Reply "HELP" to any text message for immediate assistance instructions, or contact us directly at [email protected].
Customer support is available during regular clinic business hours.

Carrier Information

Standard message and data rates may apply depending on your mobile provider plan.
Mobile carriers are not liable for delayed or undelivered messages.
Supported carriers include AT&T, Verizon, T-Mobile, Spectrum, and all major regional wireless networks.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as technical customer service or messaging delivery aggregators, is strictly permitted for service operational purposes only. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, trade, or lease personal information. We may share data only under the following limited circumstances:

Service Providers

Third-party software vendors who assist in our technical operations (e.g., secure payment processing, CRM, appointment scheduling).
SMS aggregators and telecommunication providers solely for the technical execution and delivery of text messages you have consented to receive.
All service providers are bound by strict contractual obligations to maintain total confidentiality and security.

Legal Compliance

If required by law, subpoena, legal process, or to protect our legal rights.
In response to valid, legally binding law enforcement requests or court orders.

*All the above categories exclude text messaging originator opt-in data and consent; this information will never be shared with any third parties, excluding designated technical aggregators and providers of text message delivery services.

5. Data Security

We implement and maintain strict security measures to safeguard your personal information:

Encryption of data in transit (SSL/TLS) and at rest.
Secure access controls, role-based authentication, and encrypted database infrastructure.
Regular technical security audits and platform updates.
Staff training on data protection and healthcare privacy standards.
Secure backup systems and disaster recovery protocols.

6. Cookies & Tracking Technologies

Our website uses basic cookies to:

Analyze website traffic and visitor navigation.
Remember form inputs and user preferences.
Improve page load performance and user experience.

You may disable cookies through your browser settings, though some website features may not function as intended.

7. Your Rights & Choices

You have the right to:

Access, review, update, or request deletion of your personal information.
Opt-out of marketing emails by clicking the "Unsubscribe" link at the bottom of any email.
Opt-out of SMS text messages at any time by replying "STOP".
Request information on how your data is stored and processed.

8. Third-Party Links

Our website may contain links to third-party tools or external websites. This Privacy Policy applies exclusively to information collected by Wellness Mode Diet.

9. Changes to This Privacy Policy

We may update this policy periodically to maintain full regulatory and carrier compliance. The latest version will always be published on our website with the updated effective date.

10. Contact Us

If you have questions regarding this Privacy Policy or your data, please reach out to us:

Wellness Mode Diet
Email: [email protected]
Website: https://a2p.wellnessmodediet.com/